Name: Baker Tilly
Price range: $

Article Fraud & Forensic Investigations

Mystery Shopping: Driving Compliance and Customer Experience Excellence

Mystery shopping plays a vital role in the UAE banking sector by linking regulatory compliance with real customer experience. Baker Tilly’s practical assessments, aligned with the Central Bank’s Consumer Protection Regulation, evaluate transparency, conduct, data protection, complaint handling, and consumer education. These insights help banks strengthen trust, identify gaps, and enhance service quality while maintaining regulatory alignment.

Nadeem Maniar Jan 22, 2026